No Frills Terms + Conditions

pickup + delivery

If pickup was selected at checkout, your No Frills order will be ready for you on the pickup date selected between the hours of 7am-3pm.

If delivery was selected, it’s the client’s responsibility to confirm the delivery address provided is accurate. Wild Valentine will deliver your order at an agreed upon time between the hours of 9am-4pm. Exceptions to these delivery times may be made by client request and at the sole discretion of Wild Valentine. Delivery of No Frills items includes drop-off only at a single location and does not include unpacking or setup.

Should the delivery address change after the order was placed, the client agrees to notify Wild Valentine at least 4 weeks prior to delivery date. An additional fee will apply if the new delivery address is further from the Wild Valentine shop than the original and will be invoiced via email.

customizations

Customization to No Frills items is limited to the addition of one color to one of the set color palettes. To request such customization, the client is required to provide a picture of the desired color via email to orders@wildvalentine.co and to reference their order number. A $45 customization fee applies for the color addition.

changes + cancellations

All changes and cancellations must be made at least four weeks prior to the event date and submitted, in writing, to Wild Valentine. This includes, but is not limited to, changes to order quantities, delivery location, event date, color palette selection and order cancellation. A $35 change order fee applies to all cancellations made by this date. Refunds will be issued within 30 days of the date notification is received. Cancellations made beyond the four-week deadline will not result in a refund. 

Changes to the event date are subject to the approval of Wild Valentine and are based on Wild Valentine’s availability on the newly selected date. If an event date is changed, Wild Valentine reserves the right to assign a new designer to design the contracted floral arrangements.

Cancellation provisions also apply in the case of a force majeure event preventing Wild Valentine from providing its contracted services and products. In such event, Wild Valentine will return all payments to the client with the exception of a 35% non-refundable deposit.

payment for changes

Wild Valentine will send an invoice via email for any additional charges resulting from changes made to the original order.  The invoice will be due on receipt.

Payments for invoices can be made by credit card, cash or check, payable to Wild Valentine. Returned checks will result in a $35 change and must be reconciled within 3 business days by cash or credit card to guarantee changes to the original order.

The client is responsible for submitting payments on time and understands that delayed payments can result in additional items being placed on hold until payment is received.

fresh product

While Wild Valentine makes every effort possible to match the selected color palette, the client understands that fresh products and materials are subject to the laws of nature. If a specific match of the highest quality cannot be made to the originally ordered items, substitutions will be made at the sole discretion of Wild Valentine for a product of an equal or higher value.

accountability

Once the contracted items leave our premises, in the event of customer pickup, or our possession, when delivered by Wild Valentine staff members, Wild Valentine is no longer responsible them. Wild Valentine cannot be held accountable for contracted items damaged during customer transit or the course of the event by weather (heat, cold, rain, wind, etc.) or persons other than Wild Valentine staff members.

force majeure

If Wild Valentine is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of a 35% non-refundable deposit.